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© 2019 Candlepines Undertakers of Distinction Pty Ltd | Memorial & Funeral Services, Prepaid Funeral Plans, Arrangements for Funerals, Homes & Directors, Cremations & Burials, Coffins Caskets & Urns Based in Williamstown, in Melbourne’s Western Suburbs, we service all Melbourne suburbs, Geelong & Ballarat.
Candlepines
4.8
Based on 118 reviews
Candlepines
4.8
Vinnie Pillai
06:21 23 Apr 24
Thank you Bronwyn Aspinall from Cande pines for helping our family, when my dad passed away. We tried all the other funeral services but Candle pines was the only one who was able to accommodate and help our family at short notice.
Erika B. Madzar
13:02 12 Apr 24
thankyou to Bronwyn & team for looking after my mum, her funeral & my family.
I felt personalized care, empathy & great service at this difficult time laying my mum to rest unexpectedly.
I will definitely recommend Candlepines Thankyou again 🙏
I felt personalized care, empathy & great service at this difficult time laying my mum to rest unexpectedly.
I will definitely recommend Candlepines Thankyou again 🙏
Tegan Mock
08:19 06 Apr 24
I recently lost my mother and was so overwhelmed looking at funereal directors, I came across Candlepines and they just felt right. I met with Bronwyn who was absolutely lovely and so supportive helping me organise everything. She was so helpful with any questions I had and when it came to the service, the service was amazing. I have been to funerals in the past but candlepines really made us feel comforted and they treated us like family. I thank Bronwyn and the candlepines team for all of thier help and support. I would highly recommend candlepines to anyone finding themselves in the situation of needing to organise a funeral for thier loved ones.
Shirlee Bennett
11:09 26 Mar 24
Thank you Bronwyn for being so caring and taking of care of things for me, you made everything so easy.I would highly recommend you to my family and friends.
Kathy Lewer
03:55 14 Mar 24
We were provided exceptional assistance by Bronwyn and her team amidst a challenging period. They went above and beyond, offering guidance at every stage. The compassionate women who came to our family home were considerate, empathetic, and showed great respect for everyone's requirements. This marks the second occasion we've sought assistance from CandlePines, and once again, we were thoroughly satisfied with their services.
Julie Harrap
05:01 05 Mar 24
The recent services provide by Bronwyn and Phillip were fantastic. The empathy, kindness, patience and knowldge that Bronwyn shared to navigate us through an emotional and difficult process was really appreciated. Would highly recommend the team at Candlepines. The best in the local area.
Karolina Wardawa
08:17 26 Feb 24
We had a fantastic experience with Candlepines, Bronwyn and the team. Very professional, knew what they were doing, empathetic and very responsive. They made this experience for us less stressful and we felt like we could fully trust them. I would highly recommend Candlepines.
Kathleen Colton
22:31 10 Feb 24
Thank you Bronwyn and Phil for providing a wonderful send off for my Mum. You stepped in when we really needed a guiding hand and made a tough time much easier. Thanks for being so available to us.
Andre Dreyfus
07:26 31 Jan 24
On behalf of my family, I want to thank Bronwyn and Phillip for their highly professional guidance in helping us to arrange my Suzanne's funeral. Bronwyn’s experience and attention to detail carried us through the emotionally difficult task of planning a funeral honouring Suzanne’s life. I recommend Bronwyn and Phillip without reservation.Andre Daniel-Dreyfus
Suelette D
02:24 29 Jan 24
Bronwyn did a marvellous job - with sensitivity and gentle, practical problem solving at time when it was hard for us emotionally to focus on making decisions. I recommend her - she will make sure you and your family have a positive experience despite sad circumstances.
Tara Jumpponen
22:16 16 Jan 24
My family and I would like to express our gratitude and appreciation to Bronwyn and the team at Candlepines for their services and support whilst we were grieving and making the necessary arrangements. Bronwyn is very attentive and understanding and helped us make decisions for the service and also offered suggestions and advice from her years of experience from what to expect and also what things we need to consider afterwards going forward in life without our loved ones. Thank you 😊
Joseph Azzopardi
07:50 16 Jan 24
Thank you again for the care and respect you showed in organizing my Fathers funeral. today. Exceptional service, highly recommended. Thank you Phillip and Bronwyn for every thing you did for our whole family kindest regards
Faith Hynoski
23:36 15 Dec 23
Sadly, we had to organize a funeral for our mother who passed away in November. Unlike birthday parties which happen yearly, it is the one event that you don't get to rehearse. The entire process would have been quite overwhelming if it wasn't for Bronwyn at Candlepines. She made the entire process seem effortless, as well as organizing everything for us to ensure my mother had a lovely service. We highly recommend Bronwyn & Phillip!
Gepsy Pata
23:20 25 Nov 23
We recently had a loss of our daughter, and we are very grateful to Bronwyn and the other staff at Candlepines Funerals, for their services. Our daughter was stillborn and it was a difficult time, Bronwyn and team managed everything for us from the collection of our little girl to the subsequent tasks. Our little girl will always remain in our hearts, and I'll recommend Bronwyn services to everyone that might be looking for a gentle touch in these difficult conditions.
Fay Hogan
10:07 20 Nov 23
Bronwyn at Candlepine did a fantastic organising our funeral. She took all the stress away, the day went well.I recommend the company.
Mick Kinniburgh
11:10 25 Oct 23
We are very grateful to Bronwyn and Phillip for helping us at such a difficult time. With our mother thanks
Branka Branka
10:33 15 Sep 23
Much appreciated to Candlepines in facilitating my Father's funeral. They also assisted with my Mother's funeral a year ago. Very professional and accommodating with attention to detail. Thank you Bronwyn and Phillip
Jessie Konstantinou
05:02 04 Sep 23
We are very grateful to Bronwyn and Phillip for helping us at such a difficult time. They were supportive, patient and respectful with all of our requests. They were always available to answer any questions we had throughout the week and helped advise us through the process. We would highly recommend Candlepines to help give a respectful send off for your loved ones.
Joan Picone
07:50 28 Aug 23
A very big heartfelt thank you to Bronwyn and Phillip for their compassion and professionalism shown to us , especially organising a custom coffin and funeral at short notice . Everything went like clockwork to us ,and I am sure behind the scenes the logistics were a bit worrying. The professionalism at the service was second to none , I have no problem in recommending Candlepines to anyone , a top job
Joan
Joan
Joan P
06:33 28 Aug 23
A very big heartfelt thank you to Bronwyn and Phillip for helping us organise a custom coffin at short notice and a funeral in an unusual place. They guided us through the process and we’re very compassionate .Thank you againTerry and Joan
Norma Webb
06:39 23 Jul 23
Im very grateful to Bronwyn and Phillip for their compassion.What ever I needed Bronwyn did, even called a couple of times after the funeral and asked if I was OK....how nice a big thank you.I would strongly recommend Candlepine to everyone
Christina Trace
06:06 10 Jul 23
After mum passed away we weren’t sure who to use or what happened next - death admin - people called it ! It was a very difficult time but once we found Candlepines funeral services we felt relieved as they were so helpful and very professional. Mum had a very simple quick burial and with Bronwyn’s help she was laid to rest with ease and comfort for all concerned, and the flowers were just beautiful. Thank-you Bronwyn and Candlepines funeral services.
I S
11:10 28 Jun 23
We contacted Candlepines to arrange for a pre paid funeral both Phillip and Bronwyn we very helpful in advising us of all packages and options and costs that were available. Arranging the funeral in advance was an excellent option for us. When it was time for the funeral arrangements we had a meeting with Bronwyn she was so kind considerate and sympathetic. Bronwyn arranged for the memorial cards the flowers and pointed us in the right direction to arrange the photo gallery and music that we had chosen. It was a beautiful service and everything we had asked for was provided on the day.I would highly recommend Candlepines for a funeral service their professional approach and attention to detail was outstanding.I cannot thank Bronwyn enough for the sympathy and kindness she showed to me in all my dealings with her and the help she has offered me weeks after the funeralIrena Stefankowski
Donna Southern
00:32 22 Jun 23
I couldn't recommend Bronwyn of Candlepines more highly. She very warmly assisted us every step of the way to create a beautiful and befitting service for dad. I am sure he would have loved it.
Shamimah Kiwa
07:56 29 May 23
Absolutely best experience my family and I had. Bronwyn and her Husband did an amazing job from beginning to end. They were also so considerate and kind during the process and helped every step of the way. Such a great family business and would highly recommend. Again thank you to Bronwyn, her husband and the whole team.
Vicki Dellamarta
04:15 24 May 23
I just wanted to thank and highly recommend Bronwyn and her team from Candlepines. Bronwyn was very compassionate and the staff who attended the nursing home arrived promptly, were smartly dressed and explained everything that was taking place, this made us feel comfortable and at ease. Bronwyn was also helpful in completing our wishes for our mums cremation.
Elsa Lee
06:31 12 May 23
We highly recommend Bronwyn of Candlepines Funeral Services. Bronwyn sympathetically guided us through the entire funeral arrangements at a time of high anxiety for our family, without fuss. Bronwyn always followed through on what she said she would do and she went the extra mile to arrange a viewing with little notice.
Nothing was too much trouble and Bronwyn answered our messages at any time of the day or night which meant we were always abreast of all developments.
Bronwyn’s reassuring manner was a blessing to our mother and we sincerely thank Bronwyn for her empathy.
Nothing was too much trouble and Bronwyn answered our messages at any time of the day or night which meant we were always abreast of all developments.
Bronwyn’s reassuring manner was a blessing to our mother and we sincerely thank Bronwyn for her empathy.
Rebecca Bradford
10:08 21 Apr 23
I attended a funeral that candlepines did on the 14/4. It was for a close friend and it was done very respectfully with wonderful memories shared for all those who attended. I would recommend your company to everyone. All of your staff made the day easy for everyone who was there. Thank you
Rebecca Bradford
09:50 21 Apr 23
I attended a funeral that candlepines did on the 14/4. It was for a close friend and it was done very respectfully with wonderful memories shared for all those who attended. I would recommend your company to everyone. All of your staff made the day easy for everyone who was there. Thank you
Joy Leniart
03:36 26 Mar 23
Extremely grateful and impressed with both Bronwyn and Phillip's compassion and patience. They treated us like family and my children and I will always be grateful. Would recommend them wholeheartedly to anyone They went above and beyond with making sure we were OK and really genuinely cared about our well-being. We've used their services 4 times and I would never hesitate to use them again. They are an ACTUAL funeral home that really gives a damn. Not too common these days! I will always wish them well.
Catherine Cumming
05:13 14 Feb 23
Very helpful and thoughtful. Family oriented and professional.
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ELAINE KURAS
10:38 13 Feb 23
I can not thank Bronwyn and team at Candlepines enough for leading us through a very difficult time, We live in the U.K and my relatives have no other family in Australia it was left to Bronwyn to organise everything for us which she did with compassion, patience, knowledge, nothing and I mean NOTHING was to much trouble, I wouldnt have got through it all without her, this is the second time she has done this wonderful service for us, first Jean and now her husband she managed to get the same vicar to take the service for both of our relatives so he knew them both and that was comforting. I would recommend Candlepines to anyone wanting their loved ones cared for by a lovely caring and professional team.
M L
00:09 04 Jan 23
I would highly recommend Bronwyn who was very kind, helpful and took care of everything for us at a very difficult time. The service was perfect and the flowers were beautiful exactly what we wanted.
Raewyn Ross
00:17 30 Dec 22
From start to finish Candlepines made what is a very emotional experience so much easier. They listen to what you want and assist you in every way to make farewelling your loved one as they wanted to be farewelled. Thank you Bronwyn and Phillip.
Teresa Skirving
02:49 20 Dec 22
Thank you Bronwyn for your patience & organisation skills.Everything went to plan, Bronwyn was available at all times offering advice & support during a stressful time for the family.We thank her and would highly recommend Candlepines.Best wishes from the O'Rafferty family.
Sandra Snow
04:14 05 Dec 22
Thank you to Bronwyn and Philip, great service, and nothing was a problem, you made our sad day tolerable.We would recommend Candlepines Funerals every time, it just made things a lot easier.Thanks againSandra Snow
Jenny Shaw
06:14 19 Nov 22
This was the second time I had organised a funeral with Candlepines, first for my mum and then my dad. I always found Bronwyn to be compasssionate, helpful and professional as she guided me through the process. I would recommend their services, nothing was too much trouble.
Esta Lee
08:58 18 Nov 22
When my sister -in-law passed away, I searched up google and came across Candlepins. They efficiency, professionalism, care and kind words assisted my family to be organized and went through the process calmly and smoothly . Even when the body was transferred down to NSW, I was still getting messages of advice, care and assistance,I would not been able to do what I did without they assistance. Above and Beyond, Thoughtful, Very Caring and Loving.My sister- in- law went to be with the Lord on 17th October 2022. My family would highly recommend them.
Sandra Allan
08:57 18 Nov 22
Christmas Party for 60 aged care residents today at Walker Close .Residents had so much fun .Great band . Big shout out to Bronwyn &Phill for putting this free Party on today .🎉🎉🎉
Ray DYT
02:11 29 Oct 22
My wife Maureen's passing was the saddest day of my life. Candlepines were so helpful and patient with me, working with the coroner, parish church and crematorium. A professional job well done with care and support. Thank you from both our families.
Sam Sarah Shae Ellis
01:05 22 Oct 22
Just want to thank and highly recommend Bronwyn and Phillip from Candlepines. They have helped me and our families through the process of the sudden loss of my partner Shawn. Bronwyn was very professional and with her support and compassion made the process easy. Everything was perfect for my beautiful partner’s send off. Lots of Love Sarah
Sam Ellis
06:08 20 Oct 22
At a time when things are hard to deal with, Bronwyn made it a lot easier.With her attention to detail, her caring nature and the affordability certainly made Candlepines an easy choice.I personally send my thanks to the Aspinall family on the assistance you gave during this time.RegardsSamantha Ellis (RIP Shawn)
Martin Briffa
10:32 13 Sep 22
Thankyou Bronwyn and Phillip for your sensitivity and professionalism in helping our family to put our mother to rest. We were overwhelmed with comments on how beautiful the funeral was.with sincere appreciationMartin
Nicole Hutchison
10:38 01 Sep 22
Our family are very grateful to Candlepines for taking care of our beautiful Mum during the most difficult time of our lives. Bronwyn was professional, kind and caring, and understood our wishes. She took the time to get to know the person Mum was, and helped us give her a wonderful send off.
tina martuccio
08:53 01 Sep 22
Bronwyn was very helpful and made the process very easy for us. Always available to answer all our questions without hesitation. Highly recommend..
Marie Wong
05:43 11 Aug 22
I am so very grateful that God has sent us Candlepines. In the sudden loss of our beautiful daughter, Bronwyn and Phil's professional services have eased our pains. Â Their compassion, patience, and understanding made my family feel that our daughter's service was in safe hands. We felt respected and cared for during what was a difficult time for us. All the staff of Candlepines have helped us take each step and overseen all that is needed so we can truly focus on and celebrate the short but abundant life of our daughter. We are truly thankful to have their friendly, caring presence by our side.Sincerely, thank you.Marie & Leung Family
Thomas Martin
07:33 18 Jul 22
Phillip and Bronwyn Aspinall and the team at Candle Pine in providing all the details towards my father's funeral arrangements the experience, and professionalism was outstanding with providing comfort to the extended family members on the day
Janice Perrin
17:49 16 Jul 22
Extremely grateful for Bronwyn helped at a very sad time. My younger brother passed away unexpectedly. I contacted a couple of places to get help to pay for the cremation. To my horror they wanted you to jump through hoops, to be able to receive help. Candlepines was very reasonable, and professional. I didn't have all the trimmings,which lower the cost. Thank you kindly Bronwyn for your kindest.
Mary Giordmainia
14:42 13 Jul 22
Very highly recommend Candlepines funeral s. Their services are very professional and Phillip and Bronwyn always go way and beyond their expectations. We have used Candlepines twice and cannot express enough how easy they made organising the funeral and how beautifully they conducted the service.
Kimberly Koukas
03:05 13 Jul 22
Such an amazing experience and service. From pre-planning my pa’s funeral and then meeting up after he passed away and the kindness and understanding through Candlepines and then the viewing and day of the funeral was just perfect, no words to explain how difficult the day was but candlepines just was so supportive through it all
Megan Antonini
09:31 06 Jul 22
To Phillip and BronwynWe would like to express our thanks to you both and your team in helping us Celebrate the life of our Father, Father-in-Law and Grandfather, Bruno Antonini.The Compassion, Care and professionalism you extended to all of the Family was amazing and we thank you all Very Much.
Julie Davidson
10:00 28 Jun 22
From all our hearts, thank you for your professionalism, kindness and communication. As you were aware our Dad Bruno meant the world to us and you made the experience of arranging the details we requested feel so very special. I would highly recommend your services, it had a family touch which we greatly appreciated. Kind Regards Julie Davidson
Nicole Fraser
08:53 27 Jun 22
A small family business With Bronwyn and Phillip at the helm, Amazing team with understanding and compassion with so much respect making it easier for all during this difficult time
Sonja Sullivan
02:35 23 Jun 22
We recently dealt with Candlepines on the passsing of our beautiful mum .Even before she passed awayBronwyn and Phil were absolutely amazing, helping us with information we needed in the lead up to it all happening. We rang them once she had passed- they were absolutely caring . The 2 lovely ladies that came 2 pick up our mum we’re professional and totally respectful of all of us. I would highly recommend Candlepines - just fantastic service
Danielle Knowles
08:34 21 Jun 22
Candlepines, in particular Bronwyn, was a pleasure to deal with and a great support. Highly recommended.
Emma Luamanu
19:56 05 Jun 22
Bronwyn, Phillip and their son James are absolutely wonderful caring people and are perfectionists at their jobs. If you ever need funeral directors who care more about your passed loved one than money Candlepines is definitely the place to pick. All I wanted for my dear mum was for her to have the best send off and I couldn't of done it without Bronwyn and her team. I even made drastic changes last minute but nothing was impossible for them to change because their goal is for you to achieve everything you want for your loved ones funeral. I would love to say a big Thankyou to Bronwyn, Phillip and James for giving my mother the best send off and for helping my family and I in this difficult time. I would highly recommend Candlepines to all friends and families.
Jill Berry
00:19 03 Jun 22
Available, caring, sensitive service was provided by Bronwyn and the team at Candlepines at this difficult time. The process was made very easy and at a very affordable price. Thank you.
Michelle Danecek
00:18 31 May 22
Thank you, Bronwyn and Candlepines for a beautiful celerbation of life.You made the process that little bit easier and were there along the way to help in any way you could.
Mary gusman
05:08 24 May 22
Candlepines were instrumental in giving my mother the perfect send off. Their knowledge, organisation and attentional to detail resulted in one less stress for the family on the day. Highly recommended
Victor Grech
01:03 12 May 22
At a time when you feel like your entire world is falling apart, you need to find a place where you will get all the support, guidance and compassion that you so greatly need. My experience with Candlepines was just that. I can't thank Bronwyn and Phillip enough for taking control of my dear father's funeral arrangements. With the support of Candlepines my family and I were able to farewell my father peacefully and respectfully.Thank you Bronwyn and Phillip for your professionalism and compassion.
Squizzy hotmail
05:56 03 Apr 22
Candlepines looked after my brothers transition with professionalism, care & sensitivity.Thank you Bronwyn!!We would highly recommend Candlepines for your loved ones when the time comes.
Rita Vella
07:26 01 Apr 22
Bronwyn and Phillip were wonderful as we organised dad’s funeral. Their calm and gentle manner gave us the support we needed during this emotional time.
Dianne Spotswood
02:14 16 Mar 22
Thank you Bronwyn and Phillip, for the care and dignity you gave to my husband Gary. My family and I cannot thank you both enough , for a beautiful service , and support. Kindest regards, Spotswood family.
Bron Brkic
02:40 02 Mar 22
I could not have asked for a better team to help me through the process of my father's funeral. Candlepines went above and beyond in helping me honour my fathers life.I highly recommend Candlepines
Gary Peck
00:20 25 Feb 22
Bronwyn and her team were very empathetic, efficient and flexible during the difficult and challenging time we faced, both at the time of passing and the subsequent process. At such a sad time it was very helpful, in many aspects, to have the process go smoothly, so the family members could be left to grieve in there own way. Thank you for your support. Gary
Christine
23:40 13 Feb 22
I highly recommend Candlepines. Bronwyn and her family-run business provided my family with expert assistance with our mother's funeral arrangements. Bronwyn provided clear advice and guidance on all the necessary steps for organising a lovely, memorable funeral service.
maylene dalton
00:59 13 Feb 22
Absolutely wonderful. Communication was fantastic and nothing was ever any trouble. Bronwyn is such a lovely person and went above and beyond her duties to make sure the day went smoothly without and further stress and we can not thank her enough. Would highly recommend
Glenda Bernhard
23:08 23 Jan 22
Thank you Bronwyn for presenting John’s service so nicely.Friends who hadn’t attended a Chapel service were very impressed.I highly recommend Candlepines.Glenda Bernhard
Janette Baker
07:10 20 Jan 22
Bronwyn and the team at Candlepines were exceptional in assisting my family by helping us with the funeral arrangements for my Dad when he passed away. They responded to our concerns immediately and were compassionate, knowledgeable and professional. We cannot recommend their services highly enough.Janette Baker
Brett Werner
23:32 03 Jan 22
In Dec 2021 my wife and I suffered the loss of our first child through miscarriage and as you can imagine it was a really difficult time. Bronwyn from Candlepines looked after us perfectly, in the most considerate manner possible. We were really quite lost, and she kindly explained options, kept it simple, and kept us informed. It's hard to imagine that our beautiful little baby could have been treated better. Thank you Bronwyn and team, we are truly grateful.
Aaron Rudd
04:31 23 Dec 21
An amazing experience in what was a very telling and emotional time for me and my family. From the minute if first contacted Bronwyn and her team I felt comfortable and at ease that my dad was in the right hands after his passing. I was given clear instructions and timelines of what I was required to do which resulted in a perfect ceremony and a very fitting send off for my old man.
Daniel Rudd
01:17 23 Dec 21
A beautiful service, Candlepines listened to our requests and tailored the service perfectly. Thank you very much for all your help and support
Teena Mantle
23:18 07 Dec 21
Bronwyn Philip and Claire are very Good at what they do. A small family business, with lots of compassion and caring.We received great service and made our experience easy, they were happy to answer any questions along or journey of saying or goodbye to loved one.
Beans Alegria
03:58 01 Nov 21
Thank you soo much Bronwyn and Phillip, you guys went above and beyond to help us out throughout the process, definitely recommend.
Jan Simmons
05:22 17 Oct 21
"Remembering With Love" is an apt phrase for this for this small family owned Australian business. From first contact with Bronwyn, I was impressed by her professionalism, knowledge, patience and sincerity. Our family were provided with options, information and current Co-Vid 19 restrictions. We appreciated the live streaming of the funeral enabling a wider audience to reflect on the life of my step-mother. Funerals are difficult at any time however nothing was too much trouble for Candlepines during the pandemic. All the little details were taken care of such as showing attendees to their seats, delivering and regifting of the flowers to the local church, and following up with me beyond the service. My gratitude to Candlepines - highly recommended.
Jan Cavanagh
03:06 03 Oct 21
Candlepines service was both professional and caring at the most difficult of all times for our family.
Sharryne Joyner
08:03 16 Sep 21
Bronwyn and Phillip are lovely people and so accommodating to our needs. They are very helpful with every aspect of arranging a funeral. We have used Candlepines twice now and can highly recommend their services for all your necessary requirements. And their prices are very reasonable. You get a more personal service with Bronwyn and Phillip than we other more well-known Funeral Directors. Please do not hesitate to use Candlepines, you will not be disappointed.
Andrew Roberts
00:03 11 Sep 21
Candlepines put on a lovely funeral for my mother. Their services were excellent, compassionate and affordable. My family felt in safe hands and felt respected and cared for during what was a difficult time for us. Just being able to talk to someone on a human-to-human level is really important, and the staff at Candlepines were like that. I felt very comfortable in dealing with them. I highly recommend their services.
Filomena m
09:40 09 Sep 21
I just wanted to say a few words about Candlepines funneral Directors Phillip and Bronwyn are two beautiful people the take you thru the process with repect and comfort ,thank you both
Linda Allen
10:42 05 Sep 21
The sudden loss of my husband David was deviating. However I was provided with heartfelt support from Bronwyn, Phillip and the staff at Candlepines which greatly helped with the process of preparing David's funeral whilst grieving
Suzanne Lowe
01:42 04 Sep 21
On behalf of my family we farewelled our dear mum, in March 2021 using the services of Candlepines Funeral Directors. We found Bronwyn and the team to be compassionate and respectful throughout the process. It’s such a difficult time and with Covid and the rules changing all the time, Bronwyn kept us well informed at all times. We would like to thank them for their professionalism and assistance in coordinating everything on our behalf and would highly recommend their services.Kind regards Suzanne
sharon hill
00:10 03 Sep 21
When my mum passed away suddenly this year, Candlepines Funeral Services were extremely helpful, thoughtful and very understanding. Bronwyn guided us through this entire process with total professionalism.
Anthony Cutroni
23:10 17 Aug 21
Our family was extremely happy with the caring and professional manner that Candlepines conducted my mother's funeral last year. As it was during the CoVid restrictions all the staff at Candlepines were very attentive to the special requirements at this time.
Debra Insall
03:14 16 Feb 21
The whole process of my uncle's funeral was made so much easier by Bronwyn and Phillip we are so grateful that with the difficult situation we were working through that Bronwyn was very helpful thankyou
Sandra Allan
14:42 18 Nov 20
Bronwyn, Phillip & Staff where extremely helpful caring and thoughtful taking care of our loved ones funeral . Nothing was to much where there at anytime to answer questions we had .With a family owned funeral home you have the same people look after your loved ones funeral from start to finish . Thank you for all the careSandra Allan .
Emmy Lau
02:57 17 Nov 20
When my mum passed away, my family was plunged into grief. Having to call around the next day to organise a funeral director was daunting. Out of all the calls we made, questions for quotes etc. the only funeral director that offered to come over to our home to meet us was Bronwyn & Phil. Their family approach & the way they just took control of the event & supported our family, allowed us all to grieve & be there for each other. When dad passed away unexpectedly this year, it was such a relief knowing we had Bronwyn, Phil & family in our corner.
Andrew Leniart
06:46 16 Nov 20
I don't understand the negative reviews I've read about Candlepines. Phillip and Bronwyn have cared for three of my deceased loved ones, the latest being my late brother in law Rodney Hider who passed on the 8th November 2020.The service, care and compassion they provided from the time they visited my home to make arrangements, to the funeral service today (16th November 2020) was exceptional.Nothing I asked was too much trouble, and they accommodated every request I made. I must have rung them 10 times at all hours of the day or night and never a problem to answer my questions or send me the material I needed, regardless of the hour. They are available 24/7 to their clients, which is a rarity with funeral directors.I also shopped around for other funeral directors before settling on Candlepines again, and ALL three of the other ones were more expensive for the "exact same service" that Candlepines provided. All three also tried to up-sell me on things I said I did not want, trying to make me feel guilty for not choosing a more expensive casket or embalming, even though Rodney was going to be cremated, as well as a host of other things I did not want. Candlepines were the "only" funeral directors I spoke to that did not try to guilt me into spending more money. It's clearly not just about money for them. They are more interested in making their clients happy.I am delighted with the service I got and would not hesitate to recommend them for anyone who needs a funeral director to treat their loved ones with total respect.Bronwyn acted as the master of ceremonies and did a wonderful job, quoting poems and things I wanted to be said. The service was beautiful, and everyone that attended agreed. Candlepines are caring, compassionate and wonderful to deal with.I would not hesitate to recommend Candlepines Funeral Services to care for your loved ones, and I am happy to be contacted for further information if necessary. - Regards, Andrew Leniart - Hoppers Crossing Victoria.
Rochelle Manu
12:27 06 Nov 20
On behalf of my mum Gloria and brother Andrew, I would like to thank you Bronwyn & Phillip for looking after my dad from when he passed right through to the service. Your whole team made a difficult time so much easier to get through. COVID definitely made a difficult time even more difficult but you were able to accommodate all our wishes, your compassion and professionalism was second to none and for that we are very grateful.
Edward Enriquez
04:31 17 Aug 20
Thank you very much for the well organise arrangements done for my dad funeral at the chapel. My family members in Singapore told me the mass was simple but very beautiful service with the perfect music selected especially the 1st and 3rd was very touching and emotional. We also felt that during the mass. Thanking Bronwyn and Philip for their personal touch.
Patrice Moloney
01:10 17 Aug 20
Thank you Bronwyn and Phillip for your caring approach to our mother and grandmother's funeral, for listening to concerns and attending to detail. It was a lovely service and offered the support we needed in this difficult time. - Francesca
Mimma Cutroni
01:04 17 Aug 20
Bronwyn and Phillip conducted our mum's funeral last week. All went very well. They were very professional, caring and attentive to detail. We highly recommend them.
Michael George
08:31 29 Oct 18
We totally recommend Candlepines to take care of all your funeral requirements during such a difficult time. We did not have to worry about anything after arrangements had been made after the passing of our Mother, in May this year. We found Bronwyn and Phillip to be caring, sensative, compassionate and totally professional in their dealings at this time. We also loved the fact that Candlepines is a local businesses with conections in our community, which made the experience more personal.
Kim Louise
10:56 04 Jun 18
Bronwyn and Phillip are simply wonderful from beginning to end and beyond the funeral in support of the grieving family. Dad and I can’t thank you both enough. Mum’s passing was sudden and that lovely voice on the end of my first phone call made it all so easier to deal with the details. Thank you Candlepines xo
Google Rating
4.9
Based on 99 reviews
Candlepines
4.9
Vinnie Pillai
06:21 23 Apr 24
Thank you Bronwyn Aspinall from Cande pines for helping our family, when my dad passed away. We tried all the other funeral services but Candle pines was the only one who was able to accommodate and help our family at short notice.
Tegan Mock
08:19 06 Apr 24
I recently lost my mother and was so overwhelmed looking at funereal directors, I came across Candlepines and they just felt right. I met with Bronwyn who was absolutely lovely and so supportive helping me organise everything. She was so helpful with any questions I had and when it came to the service, the service was amazing. I have been to funerals in the past but candlepines really made us feel comforted and they treated us like family. I thank Bronwyn and the candlepines team for all of thier help and support. I would highly recommend candlepines to anyone finding themselves in the situation of needing to organise a funeral for thier loved ones.
Shirlee Bennett
11:09 26 Mar 24
Thank you Bronwyn for being so caring and taking of care of things for me, you made everything so easy.I would highly recommend you to my family and friends.
Kathy Lewer
03:55 14 Mar 24
We were provided exceptional assistance by Bronwyn and her team amidst a challenging period. They went above and beyond, offering guidance at every stage. The compassionate women who came to our family home were considerate, empathetic, and showed great respect for everyone's requirements. This marks the second occasion we've sought assistance from CandlePines, and once again, we were thoroughly satisfied with their services.
Julie Harrap
05:01 05 Mar 24
The recent services provide by Bronwyn and Phillip were fantastic. The empathy, kindness, patience and knowldge that Bronwyn shared to navigate us through an emotional and difficult process was really appreciated. Would highly recommend the team at Candlepines. The best in the local area.
Karolina Wardawa
08:17 26 Feb 24
We had a fantastic experience with Candlepines, Bronwyn and the team. Very professional, knew what they were doing, empathetic and very responsive. They made this experience for us less stressful and we felt like we could fully trust them. I would highly recommend Candlepines.
Kathleen Colton
22:31 10 Feb 24
Thank you Bronwyn and Phil for providing a wonderful send off for my Mum. You stepped in when we really needed a guiding hand and made a tough time much easier. Thanks for being so available to us.
Andre Dreyfus
07:26 31 Jan 24
On behalf of my family, I want to thank Bronwyn and Phillip for their highly professional guidance in helping us to arrange my Suzanne's funeral. Bronwyn’s experience and attention to detail carried us through the emotionally difficult task of planning a funeral honouring Suzanne’s life. I recommend Bronwyn and Phillip without reservation.Andre Daniel-Dreyfus
Suelette D
02:24 29 Jan 24
Bronwyn did a marvellous job - with sensitivity and gentle, practical problem solving at time when it was hard for us emotionally to focus on making decisions. I recommend her - she will make sure you and your family have a positive experience despite sad circumstances.
Tara Jumpponen
22:16 16 Jan 24
My family and I would like to express our gratitude and appreciation to Bronwyn and the team at Candlepines for their services and support whilst we were grieving and making the necessary arrangements. Bronwyn is very attentive and understanding and helped us make decisions for the service and also offered suggestions and advice from her years of experience from what to expect and also what things we need to consider afterwards going forward in life without our loved ones. Thank you 😊
Joseph Azzopardi
07:50 16 Jan 24
Thank you again for the care and respect you showed in organizing my Fathers funeral. today. Exceptional service, highly recommended. Thank you Phillip and Bronwyn for every thing you did for our whole family kindest regards
Faith Hynoski
23:36 15 Dec 23
Sadly, we had to organize a funeral for our mother who passed away in November. Unlike birthday parties which happen yearly, it is the one event that you don't get to rehearse. The entire process would have been quite overwhelming if it wasn't for Bronwyn at Candlepines. She made the entire process seem effortless, as well as organizing everything for us to ensure my mother had a lovely service. We highly recommend Bronwyn & Phillip!
Gepsy Pata
23:20 25 Nov 23
We recently had a loss of our daughter, and we are very grateful to Bronwyn and the other staff at Candlepines Funerals, for their services. Our daughter was stillborn and it was a difficult time, Bronwyn and team managed everything for us from the collection of our little girl to the subsequent tasks. Our little girl will always remain in our hearts, and I'll recommend Bronwyn services to everyone that might be looking for a gentle touch in these difficult conditions.
Fay Hogan
10:07 20 Nov 23
Bronwyn at Candlepine did a fantastic organising our funeral. She took all the stress away, the day went well.I recommend the company.
Mick Kinniburgh
11:10 25 Oct 23
We are very grateful to Bronwyn and Phillip for helping us at such a difficult time. With our mother thanks
Jessie Konstantinou
05:02 04 Sep 23
We are very grateful to Bronwyn and Phillip for helping us at such a difficult time. They were supportive, patient and respectful with all of our requests. They were always available to answer any questions we had throughout the week and helped advise us through the process. We would highly recommend Candlepines to help give a respectful send off for your loved ones.
Joan P
06:33 28 Aug 23
A very big heartfelt thank you to Bronwyn and Phillip for helping us organise a custom coffin at short notice and a funeral in an unusual place. They guided us through the process and we’re very compassionate .Thank you againTerry and Joan
Norma Webb
06:39 23 Jul 23
Im very grateful to Bronwyn and Phillip for their compassion.What ever I needed Bronwyn did, even called a couple of times after the funeral and asked if I was OK....how nice a big thank you.I would strongly recommend Candlepine to everyone
I S
11:10 28 Jun 23
We contacted Candlepines to arrange for a pre paid funeral both Phillip and Bronwyn we very helpful in advising us of all packages and options and costs that were available. Arranging the funeral in advance was an excellent option for us. When it was time for the funeral arrangements we had a meeting with Bronwyn she was so kind considerate and sympathetic. Bronwyn arranged for the memorial cards the flowers and pointed us in the right direction to arrange the photo gallery and music that we had chosen. It was a beautiful service and everything we had asked for was provided on the day.I would highly recommend Candlepines for a funeral service their professional approach and attention to detail was outstanding.I cannot thank Bronwyn enough for the sympathy and kindness she showed to me in all my dealings with her and the help she has offered me weeks after the funeralIrena Stefankowski
Donna Southern
00:32 22 Jun 23
I couldn't recommend Bronwyn of Candlepines more highly. She very warmly assisted us every step of the way to create a beautiful and befitting service for dad. I am sure he would have loved it.
Shamimah Kiwa
07:56 29 May 23
Absolutely best experience my family and I had. Bronwyn and her Husband did an amazing job from beginning to end. They were also so considerate and kind during the process and helped every step of the way. Such a great family business and would highly recommend. Again thank you to Bronwyn, her husband and the whole team.
Vicki Dellamarta
04:15 24 May 23
I just wanted to thank and highly recommend Bronwyn and her team from Candlepines. Bronwyn was very compassionate and the staff who attended the nursing home arrived promptly, were smartly dressed and explained everything that was taking place, this made us feel comfortable and at ease. Bronwyn was also helpful in completing our wishes for our mums cremation.
Rebecca Bradford
10:08 21 Apr 23
I attended a funeral that candlepines did on the 14/4. It was for a close friend and it was done very respectfully with wonderful memories shared for all those who attended. I would recommend your company to everyone. All of your staff made the day easy for everyone who was there. Thank you
Joy Leniart
03:36 26 Mar 23
Extremely grateful and impressed with both Bronwyn and Phillip's compassion and patience. They treated us like family and my children and I will always be grateful. Would recommend them wholeheartedly to anyone They went above and beyond with making sure we were OK and really genuinely cared about our well-being. We've used their services 4 times and I would never hesitate to use them again. They are an ACTUAL funeral home that really gives a damn. Not too common these days! I will always wish them well.
ELAINE KURAS
10:38 13 Feb 23
I can not thank Bronwyn and team at Candlepines enough for leading us through a very difficult time, We live in the U.K and my relatives have no other family in Australia it was left to Bronwyn to organise everything for us which she did with compassion, patience, knowledge, nothing and I mean NOTHING was to much trouble, I wouldnt have got through it all without her, this is the second time she has done this wonderful service for us, first Jean and now her husband she managed to get the same vicar to take the service for both of our relatives so he knew them both and that was comforting. I would recommend Candlepines to anyone wanting their loved ones cared for by a lovely caring and professional team.
M L
00:09 04 Jan 23
I would highly recommend Bronwyn who was very kind, helpful and took care of everything for us at a very difficult time. The service was perfect and the flowers were beautiful exactly what we wanted.
Raewyn Ross
00:17 30 Dec 22
From start to finish Candlepines made what is a very emotional experience so much easier. They listen to what you want and assist you in every way to make farewelling your loved one as they wanted to be farewelled. Thank you Bronwyn and Phillip.
Teresa Skirving
02:49 20 Dec 22
Thank you Bronwyn for your patience & organisation skills.Everything went to plan, Bronwyn was available at all times offering advice & support during a stressful time for the family.We thank her and would highly recommend Candlepines.Best wishes from the O'Rafferty family.
Sandra Snow
04:14 05 Dec 22
Thank you to Bronwyn and Philip, great service, and nothing was a problem, you made our sad day tolerable.We would recommend Candlepines Funerals every time, it just made things a lot easier.Thanks againSandra Snow
Jenny Shaw
06:14 19 Nov 22
This was the second time I had organised a funeral with Candlepines, first for my mum and then my dad. I always found Bronwyn to be compasssionate, helpful and professional as she guided me through the process. I would recommend their services, nothing was too much trouble.
Esta Lee
08:58 18 Nov 22
When my sister -in-law passed away, I searched up google and came across Candlepins. They efficiency, professionalism, care and kind words assisted my family to be organized and went through the process calmly and smoothly . Even when the body was transferred down to NSW, I was still getting messages of advice, care and assistance,I would not been able to do what I did without they assistance. Above and Beyond, Thoughtful, Very Caring and Loving.My sister- in- law went to be with the Lord on 17th October 2022. My family would highly recommend them.
Sandra Allan
08:57 18 Nov 22
Christmas Party for 60 aged care residents today at Walker Close .Residents had so much fun .Great band . Big shout out to Bronwyn &Phill for putting this free Party on today .🎉🎉🎉
Ray DYT
02:11 29 Oct 22
My wife Maureen's passing was the saddest day of my life. Candlepines were so helpful and patient with me, working with the coroner, parish church and crematorium. A professional job well done with care and support. Thank you from both our families.
Sam Sarah Shae Ellis
01:05 22 Oct 22
Just want to thank and highly recommend Bronwyn and Phillip from Candlepines. They have helped me and our families through the process of the sudden loss of my partner Shawn. Bronwyn was very professional and with her support and compassion made the process easy. Everything was perfect for my beautiful partner’s send off. Lots of Love Sarah
Sam Ellis
06:08 20 Oct 22
At a time when things are hard to deal with, Bronwyn made it a lot easier.With her attention to detail, her caring nature and the affordability certainly made Candlepines an easy choice.I personally send my thanks to the Aspinall family on the assistance you gave during this time.RegardsSamantha Ellis (RIP Shawn)
Martin Briffa
10:32 13 Sep 22
Thankyou Bronwyn and Phillip for your sensitivity and professionalism in helping our family to put our mother to rest. We were overwhelmed with comments on how beautiful the funeral was.with sincere appreciationMartin
Nicole Hutchison
10:38 01 Sep 22
Our family are very grateful to Candlepines for taking care of our beautiful Mum during the most difficult time of our lives. Bronwyn was professional, kind and caring, and understood our wishes. She took the time to get to know the person Mum was, and helped us give her a wonderful send off.
tina martuccio
08:53 01 Sep 22
Bronwyn was very helpful and made the process very easy for us. Always available to answer all our questions without hesitation. Highly recommend..
Marie Wong
05:43 11 Aug 22
I am so very grateful that God has sent us Candlepines. In the sudden loss of our beautiful daughter, Bronwyn and Phil's professional services have eased our pains. Â Their compassion, patience, and understanding made my family feel that our daughter's service was in safe hands. We felt respected and cared for during what was a difficult time for us. All the staff of Candlepines have helped us take each step and overseen all that is needed so we can truly focus on and celebrate the short but abundant life of our daughter. We are truly thankful to have their friendly, caring presence by our side.Sincerely, thank you.Marie & Leung Family
Thomas Martin
07:33 18 Jul 22
Phillip and Bronwyn Aspinall and the team at Candle Pine in providing all the details towards my father's funeral arrangements the experience, and professionalism was outstanding with providing comfort to the extended family members on the day
Janice Perrin
17:49 16 Jul 22
Extremely grateful for Bronwyn helped at a very sad time. My younger brother passed away unexpectedly. I contacted a couple of places to get help to pay for the cremation. To my horror they wanted you to jump through hoops, to be able to receive help. Candlepines was very reasonable, and professional. I didn't have all the trimmings,which lower the cost. Thank you kindly Bronwyn for your kindest.
Mary Giordmainia
14:42 13 Jul 22
Very highly recommend Candlepines funeral s. Their services are very professional and Phillip and Bronwyn always go way and beyond their expectations. We have used Candlepines twice and cannot express enough how easy they made organising the funeral and how beautifully they conducted the service.
Kimberly Koukas
03:05 13 Jul 22
Such an amazing experience and service. From pre-planning my pa’s funeral and then meeting up after he passed away and the kindness and understanding through Candlepines and then the viewing and day of the funeral was just perfect, no words to explain how difficult the day was but candlepines just was so supportive through it all
Megan Antonini
09:31 06 Jul 22
To Phillip and BronwynWe would like to express our thanks to you both and your team in helping us Celebrate the life of our Father, Father-in-Law and Grandfather, Bruno Antonini.The Compassion, Care and professionalism you extended to all of the Family was amazing and we thank you all Very Much.
Julie Davidson
10:00 28 Jun 22
From all our hearts, thank you for your professionalism, kindness and communication. As you were aware our Dad Bruno meant the world to us and you made the experience of arranging the details we requested feel so very special. I would highly recommend your services, it had a family touch which we greatly appreciated. Kind Regards Julie Davidson
Nicole Fraser
08:53 27 Jun 22
A small family business With Bronwyn and Phillip at the helm, Amazing team with understanding and compassion with so much respect making it easier for all during this difficult time
Sonja Sullivan
02:35 23 Jun 22
We recently dealt with Candlepines on the passsing of our beautiful mum .Even before she passed awayBronwyn and Phil were absolutely amazing, helping us with information we needed in the lead up to it all happening. We rang them once she had passed- they were absolutely caring . The 2 lovely ladies that came 2 pick up our mum we’re professional and totally respectful of all of us. I would highly recommend Candlepines - just fantastic service
Danielle Knowles
08:34 21 Jun 22
Candlepines, in particular Bronwyn, was a pleasure to deal with and a great support. Highly recommended.
Emma Luamanu
19:56 05 Jun 22
Bronwyn, Phillip and their son James are absolutely wonderful caring people and are perfectionists at their jobs. If you ever need funeral directors who care more about your passed loved one than money Candlepines is definitely the place to pick. All I wanted for my dear mum was for her to have the best send off and I couldn't of done it without Bronwyn and her team. I even made drastic changes last minute but nothing was impossible for them to change because their goal is for you to achieve everything you want for your loved ones funeral. I would love to say a big Thankyou to Bronwyn, Phillip and James for giving my mother the best send off and for helping my family and I in this difficult time. I would highly recommend Candlepines to all friends and families.
Jill Berry
00:19 03 Jun 22
Available, caring, sensitive service was provided by Bronwyn and the team at Candlepines at this difficult time. The process was made very easy and at a very affordable price. Thank you.
Michelle Danecek
00:18 31 May 22
Thank you, Bronwyn and Candlepines for a beautiful celerbation of life.You made the process that little bit easier and were there along the way to help in any way you could.
Mary gusman
05:08 24 May 22
Candlepines were instrumental in giving my mother the perfect send off. Their knowledge, organisation and attentional to detail resulted in one less stress for the family on the day. Highly recommended
Victor Grech
01:03 12 May 22
At a time when you feel like your entire world is falling apart, you need to find a place where you will get all the support, guidance and compassion that you so greatly need. My experience with Candlepines was just that. I can't thank Bronwyn and Phillip enough for taking control of my dear father's funeral arrangements. With the support of Candlepines my family and I were able to farewell my father peacefully and respectfully.Thank you Bronwyn and Phillip for your professionalism and compassion.
Squizzy hotmail
05:56 03 Apr 22
Candlepines looked after my brothers transition with professionalism, care & sensitivity.Thank you Bronwyn!!We would highly recommend Candlepines for your loved ones when the time comes.
Rita Vella
07:26 01 Apr 22
Bronwyn and Phillip were wonderful as we organised dad’s funeral. Their calm and gentle manner gave us the support we needed during this emotional time.
Bron Brkic
02:40 02 Mar 22
I could not have asked for a better team to help me through the process of my father's funeral. Candlepines went above and beyond in helping me honour my fathers life.I highly recommend Candlepines
Gary Peck
00:20 25 Feb 22
Bronwyn and her team were very empathetic, efficient and flexible during the difficult and challenging time we faced, both at the time of passing and the subsequent process. At such a sad time it was very helpful, in many aspects, to have the process go smoothly, so the family members could be left to grieve in there own way. Thank you for your support. Gary
Christine
23:40 13 Feb 22
I highly recommend Candlepines. Bronwyn and her family-run business provided my family with expert assistance with our mother's funeral arrangements. Bronwyn provided clear advice and guidance on all the necessary steps for organising a lovely, memorable funeral service.
maylene dalton
00:59 13 Feb 22
Absolutely wonderful. Communication was fantastic and nothing was ever any trouble. Bronwyn is such a lovely person and went above and beyond her duties to make sure the day went smoothly without and further stress and we can not thank her enough. Would highly recommend
Glenda Bernhard
23:08 23 Jan 22
Thank you Bronwyn for presenting John’s service so nicely.Friends who hadn’t attended a Chapel service were very impressed.I highly recommend Candlepines.Glenda Bernhard
Janette Baker
07:10 20 Jan 22
Bronwyn and the team at Candlepines were exceptional in assisting my family by helping us with the funeral arrangements for my Dad when he passed away. They responded to our concerns immediately and were compassionate, knowledgeable and professional. We cannot recommend their services highly enough.Janette Baker
Brett Werner
23:32 03 Jan 22
In Dec 2021 my wife and I suffered the loss of our first child through miscarriage and as you can imagine it was a really difficult time. Bronwyn from Candlepines looked after us perfectly, in the most considerate manner possible. We were really quite lost, and she kindly explained options, kept it simple, and kept us informed. It's hard to imagine that our beautiful little baby could have been treated better. Thank you Bronwyn and team, we are truly grateful.
Aaron Rudd
04:31 23 Dec 21
An amazing experience in what was a very telling and emotional time for me and my family. From the minute if first contacted Bronwyn and her team I felt comfortable and at ease that my dad was in the right hands after his passing. I was given clear instructions and timelines of what I was required to do which resulted in a perfect ceremony and a very fitting send off for my old man.
Daniel Rudd
01:17 23 Dec 21
A beautiful service, Candlepines listened to our requests and tailored the service perfectly. Thank you very much for all your help and support
Teena Mantle
23:18 07 Dec 21
Bronwyn Philip and Claire are very Good at what they do. A small family business, with lots of compassion and caring.We received great service and made our experience easy, they were happy to answer any questions along or journey of saying or goodbye to loved one.
Beans Alegria
03:58 01 Nov 21
Thank you soo much Bronwyn and Phillip, you guys went above and beyond to help us out throughout the process, definitely recommend.
Jan Simmons
05:22 17 Oct 21
"Remembering With Love" is an apt phrase for this for this small family owned Australian business. From first contact with Bronwyn, I was impressed by her professionalism, knowledge, patience and sincerity. Our family were provided with options, information and current Co-Vid 19 restrictions. We appreciated the live streaming of the funeral enabling a wider audience to reflect on the life of my step-mother. Funerals are difficult at any time however nothing was too much trouble for Candlepines during the pandemic. All the little details were taken care of such as showing attendees to their seats, delivering and regifting of the flowers to the local church, and following up with me beyond the service. My gratitude to Candlepines - highly recommended.
Jan Cavanagh
03:06 03 Oct 21
Candlepines service was both professional and caring at the most difficult of all times for our family.
Sharryne Joyner
08:03 16 Sep 21
Bronwyn and Phillip are lovely people and so accommodating to our needs. They are very helpful with every aspect of arranging a funeral. We have used Candlepines twice now and can highly recommend their services for all your necessary requirements. And their prices are very reasonable. You get a more personal service with Bronwyn and Phillip than we other more well-known Funeral Directors. Please do not hesitate to use Candlepines, you will not be disappointed.
Andrew Roberts
00:03 11 Sep 21
Candlepines put on a lovely funeral for my mother. Their services were excellent, compassionate and affordable. My family felt in safe hands and felt respected and cared for during what was a difficult time for us. Just being able to talk to someone on a human-to-human level is really important, and the staff at Candlepines were like that. I felt very comfortable in dealing with them. I highly recommend their services.
Filomena m
09:40 09 Sep 21
I just wanted to say a few words about Candlepines funneral Directors Phillip and Bronwyn are two beautiful people the take you thru the process with repect and comfort ,thank you both
Linda Allen
10:42 05 Sep 21
The sudden loss of my husband David was deviating. However I was provided with heartfelt support from Bronwyn, Phillip and the staff at Candlepines which greatly helped with the process of preparing David's funeral whilst grieving
Suzanne Lowe
01:42 04 Sep 21
On behalf of my family we farewelled our dear mum, in March 2021 using the services of Candlepines Funeral Directors. We found Bronwyn and the team to be compassionate and respectful throughout the process. It’s such a difficult time and with Covid and the rules changing all the time, Bronwyn kept us well informed at all times. We would like to thank them for their professionalism and assistance in coordinating everything on our behalf and would highly recommend their services.Kind regards Suzanne
sharon hill
00:10 03 Sep 21
When my mum passed away suddenly this year, Candlepines Funeral Services were extremely helpful, thoughtful and very understanding. Bronwyn guided us through this entire process with total professionalism.
Anthony Cutroni
23:10 17 Aug 21
Our family was extremely happy with the caring and professional manner that Candlepines conducted my mother's funeral last year. As it was during the CoVid restrictions all the staff at Candlepines were very attentive to the special requirements at this time.
Debra Insall
03:14 16 Feb 21
The whole process of my uncle's funeral was made so much easier by Bronwyn and Phillip we are so grateful that with the difficult situation we were working through that Bronwyn was very helpful thankyou
Sandra Allan
14:42 18 Nov 20
Bronwyn, Phillip & Staff where extremely helpful caring and thoughtful taking care of our loved ones funeral . Nothing was to much where there at anytime to answer questions we had .With a family owned funeral home you have the same people look after your loved ones funeral from start to finish . Thank you for all the careSandra Allan .
Emmy Lau
02:57 17 Nov 20
When my mum passed away, my family was plunged into grief. Having to call around the next day to organise a funeral director was daunting. Out of all the calls we made, questions for quotes etc. the only funeral director that offered to come over to our home to meet us was Bronwyn & Phil. Their family approach & the way they just took control of the event & supported our family, allowed us all to grieve & be there for each other. When dad passed away unexpectedly this year, it was such a relief knowing we had Bronwyn, Phil & family in our corner.
Andrew Leniart
06:46 16 Nov 20
I don't understand the negative reviews I've read about Candlepines. Phillip and Bronwyn have cared for three of my deceased loved ones, the latest being my late brother in law Rodney Hider who passed on the 8th November 2020.The service, care and compassion they provided from the time they visited my home to make arrangements, to the funeral service today (16th November 2020) was exceptional.Nothing I asked was too much trouble, and they accommodated every request I made. I must have rung them 10 times at all hours of the day or night and never a problem to answer my questions or send me the material I needed, regardless of the hour. They are available 24/7 to their clients, which is a rarity with funeral directors.I also shopped around for other funeral directors before settling on Candlepines again, and ALL three of the other ones were more expensive for the "exact same service" that Candlepines provided. All three also tried to up-sell me on things I said I did not want, trying to make me feel guilty for not choosing a more expensive casket or embalming, even though Rodney was going to be cremated, as well as a host of other things I did not want. Candlepines were the "only" funeral directors I spoke to that did not try to guilt me into spending more money. It's clearly not just about money for them. They are more interested in making their clients happy.I am delighted with the service I got and would not hesitate to recommend them for anyone who needs a funeral director to treat their loved ones with total respect.Bronwyn acted as the master of ceremonies and did a wonderful job, quoting poems and things I wanted to be said. The service was beautiful, and everyone that attended agreed. Candlepines are caring, compassionate and wonderful to deal with.I would not hesitate to recommend Candlepines Funeral Services to care for your loved ones, and I am happy to be contacted for further information if necessary. - Regards, Andrew Leniart - Hoppers Crossing Victoria.
Facebook Rating
4.6
Based on 19 reviews
Candlepines Funeral Services
4.6
Erika B. Madzar
13:02 12 Apr 24
thankyou to Bronwyn & team for looking after my mum, her funeral & my family.
I felt personalized care, empathy & great service at this difficult time laying my mum to rest unexpectedly.
I will definitely recommend Candlepines Thankyou again 🙏
I felt personalized care, empathy & great service at this difficult time laying my mum to rest unexpectedly.
I will definitely recommend Candlepines Thankyou again 🙏
Branka Branka
10:33 15 Sep 23
Much appreciated to Candlepines in facilitating my Father's funeral. They also assisted with my Mother's funeral a year ago. Very professional and accommodating with attention to detail. Thank you Bronwyn and Phillip
Joan Picone
07:50 28 Aug 23
A very big heartfelt thank you to Bronwyn and Phillip for their compassion and professionalism shown to us , especially organising a custom coffin and funeral at short notice . Everything went like clockwork to us ,and I am sure behind the scenes the logistics were a bit worrying. The professionalism at the service was second to none , I have no problem in recommending Candlepines to anyone , a top job
Joan
Joan
Christina Trace
06:06 10 Jul 23
After mum passed away we weren’t sure who to use or what happened next - death admin - people called it ! It was a very difficult time but once we found Candlepines funeral services we felt relieved as they were so helpful and very professional. Mum had a very simple quick burial and with Bronwyn’s help she was laid to rest with ease and comfort for all concerned, and the flowers were just beautiful. Thank-you Bronwyn and Candlepines funeral services.
Elsa Lee
06:31 12 May 23
We highly recommend Bronwyn of Candlepines Funeral Services. Bronwyn sympathetically guided us through the entire funeral arrangements at a time of high anxiety for our family, without fuss. Bronwyn always followed through on what she said she would do and she went the extra mile to arrange a viewing with little notice.
Nothing was too much trouble and Bronwyn answered our messages at any time of the day or night which meant we were always abreast of all developments.
Bronwyn’s reassuring manner was a blessing to our mother and we sincerely thank Bronwyn for her empathy.
Nothing was too much trouble and Bronwyn answered our messages at any time of the day or night which meant we were always abreast of all developments.
Bronwyn’s reassuring manner was a blessing to our mother and we sincerely thank Bronwyn for her empathy.
Rebecca Bradford
09:50 21 Apr 23
I attended a funeral that candlepines did on the 14/4. It was for a close friend and it was done very respectfully with wonderful memories shared for all those who attended. I would recommend your company to everyone. All of your staff made the day easy for everyone who was there. Thank you
Catherine Cumming
05:13 14 Feb 23
Very helpful and thoughtful. Family oriented and professional.
https://www.vividstream.com.au/live/anna-cumming?fbclid=IwAR29bHjA9Tafg6UchEgXKtFmfmlGNz8ju10HWAzM_0WPYgjgahgilUfOMKs&mibextid=Zxz2cZ
https://www.vividstream.com.au/live/anna-cumming?fbclid=IwAR29bHjA9Tafg6UchEgXKtFmfmlGNz8ju10HWAzM_0WPYgjgahgilUfOMKs&mibextid=Zxz2cZ
Dianne Spotswood
02:14 16 Mar 22
Thank you Bronwyn and Phillip, for the care and dignity you gave to my husband Gary. My family and I cannot thank you both enough , for a beautiful service , and support. Kindest regards, Spotswood family.
Rochelle Manu
12:27 06 Nov 20
On behalf of my mum Gloria and brother Andrew, I would like to thank you Bronwyn & Phillip for looking after my dad from when he passed right through to the service. Your whole team made a difficult time so much easier to get through. COVID definitely made a difficult time even more difficult but you were able to accommodate all our wishes, your compassion and professionalism was second to none and for that we are very grateful.
Edward Enriquez
04:31 17 Aug 20
Thank you very much for the well organise arrangements done for my dad funeral at the chapel. My family members in Singapore told me the mass was simple but very beautiful service with the perfect music selected especially the 1st and 3rd was very touching and emotional. We also felt that during the mass. Thanking Bronwyn and Philip for their personal touch.
Patrice Moloney
01:10 17 Aug 20
Thank you Bronwyn and Phillip for your caring approach to our mother and grandmother's funeral, for listening to concerns and attending to detail. It was a lovely service and offered the support we needed in this difficult time. - Francesca
Mimma Cutroni
01:04 17 Aug 20
Bronwyn and Phillip conducted our mum's funeral last week. All went very well. They were very professional, caring and attentive to detail. We highly recommend them.
Michael George
08:31 29 Oct 18
We totally recommend Candlepines to take care of all your funeral requirements during such a difficult time. We did not have to worry about anything after arrangements had been made after the passing of our Mother, in May this year. We found Bronwyn and Phillip to be caring, sensative, compassionate and totally professional in their dealings at this time. We also loved the fact that Candlepines is a local businesses with conections in our community, which made the experience more personal.
Kim Louise
10:56 04 Jun 18
Bronwyn and Phillip are simply wonderful from beginning to end and beyond the funeral in support of the grieving family. Dad and I can’t thank you both enough. Mum’s passing was sudden and that lovely voice on the end of my first phone call made it all so easier to deal with the details. Thank you Candlepines xo
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