Very reliable, willing to listen and discuss. Helpful, caring and available when needed. Very supportive.
- Kathleen Hughes
We first met Bronwyn and Phillip when they conducted my sister's funeral, we appreciated how they handled such a lovely service. My husband and I, after seeing their ad for pre paid funerals decided we would ease the burden on our children when our time comes, by planning a pre paid service. We were both happy with the way everything was clearly explained to us and at no time were we pressured into more expensive things.
We cannot recommend Bronwyn and Phillip more highly for their dignity and understanding. While we hope we do not need their services in a long time, it is comforting to know when our time comes all our wishes will be fulfilled and less stress on our family.
I was very touched to receive your letter offering your support and sympathy.
I want you to know that everyone who attended Keith's funeral commented on how professional you all were. You can be rightly proud of what you do.
Many thanks and blessings,
My dad had met Phillip and Bronwyn to make arrangements for his funeral - important decisions had already been made by my dad - in reflection this helped my family and I greatly.
In addition, nothing was too much trouble.
Are understanding and caring. I couldn't have chose a better undertaker.
Very affordable. Thank you.
Very understanding and caring. We have used your services twice and would recommend you to anyone.
It was a very emotional time and you were excellent.
The family and I were very happy with the service you provided and especially the follow up at the RSL when his ashes were put in the memorial garden.
The funeral service was exactly as Mick would have wanted and songs chosen were very appropriate. Thank you for all your help.
With the guidance and experience of the Candlepines family we were able to make funeral arrangements without any worry to our family.
- Johnston Family
Firstly let me tell you that everything went beautifully yesterday for
Margaret - Thank you!
Just as Margaret's late son, Peter's service a few weeks prior.
I lost my father on December 27th 2013, Candlepines were great from the very beginning, they were very on board with traveling to Port Fairy for the service where my dad lived. Took all the pressure off my sister and I, and could not be anymore grateful for the service we received, all the staff were great and extremely caring. Would highly recommend to anyone.
Right from the very beginning Candlepines were very understanding and caring, I couldn't have asked for any better. They were always there if I needed to ask a question.
My family, friends and myself would like to thank you for you support and kindness during our sadness. Feedback I got was very positive.
If someone needs an undertaker, I will recommend your family.
Thank you again from the bottom of my heart
Overall, a 5 out of 5 star rating.
- Robert Faccin
We would like to thank you for all the support leading up to the end of Mark's life and the care of him before we said our final goodbye. There were many comments on how fitting his service was. We thank you for everything you have done for us as a family and for Mark.
- Elaine, Penny and Family.
Sensitive and caring in the most devastating time in my life.
In the conclusion of life, I was made to feel a sense of celebration in the life that was lived.
- Margaret Carrodus
I am so pleased that something in my time of need directed me to you. I had not heard of Candlepines previously, but was grateful that I was able to be helped by you in our time of great sadness.
As soon as my husband and I met you both, we instantly felt a comfort, and were happy in the knowledge that you were the people who would be taking care of our most beloved son - at a time when he would be most in need of caring hands.
We would highly recommend you as being the people most able and dedicated to carrying out this most personal service.
- Patricia and John Foley
We have used Candlepines twice now. Both times Bronwyn and Phillip have been very friendly, approachable, and professional.
They were accommodating when we wanted to do the funeral service ourselves and made the day, with their help and with the help of their daughter, run very smoothly.
One of my friends was so impressed, she said she wants to use Candlepines for her own funeral. When later, I told this to Bronwyn and Phillip.. Phillip quipped 'No hurry.'
They have assisted us after the funeral as well, and have been kind in their suggestions of assistance in coping with grief.
Your services were very prompt and totally professional in every way. It helped knowing our situation was in good hands, taking part of our stressful ordeal away, having total confidence in you.
It was a funeral that was affordable without loss of quality or professionalism.
The 2nd worst day of my life, my mother's funeral. Everyone was so helpful. The service was just what Mum would have loved, the casket and flowers were beautiful, they made it beautiful.
My mum went with dignity and respect, I could not have asked for more.
Thanks you for making it a day I can remember for all the right and good reasons.
I found overall that everything is dealt with in a professional manner, and compassionately. Very understanding and very thorough. Like the personal touch.
Your care and passion after losing Sadie made the whole sad occasion so much easier to handle. My family and I appreciate your sincerity- Thanks to you Phil and Bronwyn.
I would like to take this time to once again thank you all for the wonderful service and organisation you did for us with Margaret's funeral it was very professional and went so nicely , I will recommend you to anyone. I cannot stress enough what a wonderful family and service they provide ,my wife Margaret passed away on the Saturday I got on the computer on the Sunday trying to get a quote for her funeral in no time Bronwyn rang me and they both Phillip & Bronwyn came to my home and arranged every thing without a hitch, the price was absolutely marvelous and i didn't have to do a thing which took a great load off my mind they are with out a doubt very professional. I can recommend them highly, thank you very much Bronwyn & Phillip & their family.
Helpful, understanding, caring and able advise us. Wanting to understand us as people, getting to know our loved one and our family, not just clients.
All I can say is thank you so much for doing David's funeral, it was beautiful. Everybody that came called or spoke to me to say it was the nicest funeral they have ever attended.
Overall, 10 out of 5 stars
Hello Bronywn and Phillip, thank you so much for the lovely way you presented Jans funeral I was in no fit condition to thank you properly on the day. You attended to every detail and with my beautiful daughter you gave us a day of loving memories.
We recently had our father pass away and had the difficult job of organising his funeral.
We were recommended to Candlepines by a very close friend.
Not having to do this before, my sister and l had little idea on what to do. The staff were fantastic. They showed real empathy, were kind and patient as we worked through the many processes involved.
The day of the funeral was perfect, and just how dad would have wanted it. Smooth music, and a very simple service.
My sister Angela and I sincerely thank the Staff at Candlepines for truly laying our dad to rest in a simple but stylish way
- Julie McCarthy
A wonderful celebration of Mums life, a beautiful goodbye for now and we'll meet again.
Warm, dignified, a touch of humour, lots of sensitivity - Would recommend you highly.
I have to give my sister in law full credit for arrangements regarding Dad's recent funeral. She was right onto it while my brother and I were at Dad's bedside the whole time. Your service at the chapel was moving and professional in every way. I would not hesitate in recommending Candlepines to others.
Hopefully we won't be needing you any time soon, but be assured when we do you will certainly be our first contact.
- Barbara Madrusan
Appreciated Candlepines being available so quickly, at the time we needed them.
Liked the fact they're a family business.
Liked their level of concern and care for our family.
Everything was simple and you looked after all of the arrangements. The day itself went off without any issues. So all the family were happy with the service.
We would like to express our gratitudefor the wonderfull service you providedfor my late husband Fromthe moment we met Bronwyn and Phillip we were very impressed with there caring manner they answered all our questions patiently and put us at ease and gave us a good recomendition for flowers music we thought the funeral service was beautifull It was a wonderfull tribute to my husband family and friends who attendedthe service told us they where greatly moved by the presentation On behalf of my son and myself we wish to sincerely thank Bronwyn and Philip for your outstanding service during our sad loss
Thank you so much for your letter, kind words and letter of support.
Thank you again for the way you conducted my mother, Anna's funeral.
Candlepines were amazing!
Though losing my grandfather was one of the most difficult times in our lives. Candlepines took the stress off my mother and aunt's shoulders, they were very supportive and organised everything.
Also last year they also helped us out with a beautiful, custom made urn after the loss of our treasured family pet.